Workflow Automation · Collaboration Intelligence

Don't change
the way you work.
Enhance it.

Kollective routes collaboration intelligence into ServiceNow, Splunk, and Nobl9 — so every issue gets actioned, not just observed.

ServiceNow
Splunk
Nobl9
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Live Integration Feed Streaming
ServiceNow
INC-04892 auto-created · Packet loss >3% threshold on APAC subnet
P2 Incident
Splunk
Correlation alert fired · 14 Teams sessions degraded · London DC
Correlated
Nobl9
SLI data ingested · Collab error budget at 82% · SLO on track
On Track
Trusted across
Servicios financieros
Energy & Utilities
Professional Services
Pharmaceuticals
Manufactura
Insurance
Your observability stack
is already capable.
Is it connected to
your collaboration data?
Teams calls are degrading — no ticket exists
Quality signals sit isolated in Kollective. Without a bridge to ServiceNow, incidents never get created until end users call the helpdesk.
Splunk sees network events — not their collaboration impact
There's no correlation between a network degradation event and the 200 Teams sessions it affected. Infrastructure metrics and user experience remain separate.
Ops teams work reactively — not with near-time intelligence
Without proactive routing of collaboration signals into your ops stack, your team learns about problems from users — not from the data.
Integration Architecture

Kollective at the center.
ServiceNow, Splunk, and Nobl9 on the edges.

One platform collects, analyzes, and routes collaboration quality data into the three platforms where your ops team lives.

SERVICENOW Auto-Incident Creation & Escalation SPLUNK Correlation Root Cause Analysis NOBL9 SLO Tracking SLO & Reliability Tracking Collaboration Observability flows in near-time
ServiceNow — ITSM Automation Splunk — Observability Correlation Nobl9 — SLO & Reliability Tracking
Workflow Automation

From signal to action.
Without the manual work.

Kollective routes collaboration intelligence into your ITSM and observability platforms — triggering the right action at every threshold, automatically.

ServiceNow Integration
Automatic Incident Creation,
Thresholds & Escalation

Threshold crossed. Structured incident created in ServiceNow with full context — before anyone calls the helpdesk.

1
Threshold Detection
Packet loss, jitter, or audio MOS crosses a configured threshold on a defined subnet.
2
Incident Auto-Created in ServiceNow
Location, session count, metrics, impacted users — pre-populated. Zero triage required.
3
Escalation Rules & Assignment
Priority maps to severity. Escalation rules fire automatically if degradation continues.
4
Closed-Loop Resolution Tracking
Recovery detected. Incident updated. MTTR captured against the collaboration trigger automatically.
Outcome
Incidents tracked before the first complaint. MTTR drops — process unchanged.
Splunk Integration
Correlation Dashboards &
Root Cause Analysis

Splunk sees your network. Kollective sees its impact on collaboration. Together they answer what no single tool can: what broke, and why.

1
Collaboration Metrics Forwarded to Splunk
Session-level quality data — MOS, bitrate, packet loss — streams into your Splunk index as structured events.
2
Correlation with Infrastructure Events
Splunk correlates degradation timestamps against firewall logs, switch events, and SD-WAN alerts — pinpointing the exact causal event.
3
Unified Observability Dashboard
One dashboard. Collaboration health alongside network telemetry. Your NOC team gets the full picture without switching tools.
4
RCA Reports with Collaboration Context
RCA includes the business impact layer: sessions affected, duration, user population — not just which router misbehaved.
Outcome
Splunk gains a collaboration intelligence layer. RCA moves from infrastructure-only to user-impact-first.
How It Works

Reduce MTTR.

No new tools. No process changes.

01
Observar
Quality degradation caught before users notice.
Kollective detects issues across every Teams session — meetings, calls, rooms, and devices — capturing quality data in near-time.
  • Audio quality, video bitrate, packet loss, jitter
  • Network segment performance by site and ISP
  • Room and device health for conference endpoints
02
Analyze
Root cause in seconds, not hours.
Kollective correlates degradation against topology, location, and population — isolating a single client issue from a subnet-wide event instantly.
  • Location, segment, and network path attribution
  • Device and OS-level performance segmentation
  • Business impact quantified — users affected, duration, severity
03
Optimizar
Intelligence lands in your existing tools.
Signals route to ServiceNow, Splunk, and Nobl9 — incidents created, dashboards enriched, SLOs tracked. MTTR drops before anyone picks up the phone.
  • Auto-incident creation and escalation in ServiceNow
  • Correlation events enriched into Splunk dashboards
  • SLI data forwarded to Nobl9 for SLO tracking and error budget burn
All Integrations

No new tools.
No process changes.

Three integrations. Each one routes collaboration intelligence where your ops team already works.

ServiceNow
ITSM Workflow Automation
Incidents are created, enriched, and escalated automatically — ending the reactive helpdesk cycle entirely.
  • Threshold-triggered incident creation with full context
  • P1–P4 priority mapping by degradation severity
  • Auto-escalation to the right assignment group
  • MTTR tracked and closed-loop against recovery events
Eliminates manual incident discovery
Splunk
Root Cause Analysis
Add a collaboration intelligence layer to Splunk. Correlate infrastructure events against real session impact.
  • Collaboration metrics forwarded as structured Splunk events
  • Infrastructure events correlated against session degradation
  • Root cause analysis enriched with user impact data
  • Collaboration-aware alerting in Splunk SIEM
Connects infrastructure events to user impact
Nobl9
SLO & Reliability Tracking
Kollective feeds session-level SLIs into Nobl9 — making collaboration quality a measurable reliability objective.
  • Session quality SLIs forwarded to Nobl9 continuously
  • SLO compliance tracking for audio, video, and network quality
  • Error budget burn rate alerts before SLO breach occurs
Collaboration quality as a reliability SLO
3×
Faster MTTR with automated incident creation
25+
Years delivering enterprise collaboration at scale
0
Workflow changes required to receive collaboration intelligence
200+
Enterprise customers
See It In Action
Your tools. Your workflows.
Enhanced.

15 minutes. No slides.

See It Live in 15 Min → Download the Solution Brief
Tailored to your existing toolstack
Led by a collaboration observability specialist
No commitment required
Observe. Analyze. Optimize. — kollective.com
© 2026 Kollective Technology, Inc.