How Kollective helped enterprises validate and measure the impact
When Microsoft Teams experiences disruption, enterprise IT teams face an immediate challenge: understanding the impact across their network, offices, and workforce.
On October 9, 2025, Microsoft confirmed a widespread service issue under incident ID MO1169016, affecting access to Microsoft 365 services including Teams and Azure network infrastructure across North America. While Microsoft rerouted traffic to restore service health later that day, the incident left many organizations asking the same question:
“How much of our business was actually impacted?”
Kollective customers were able to answer that question in minutes using Collaboration Observability for Teams, which provided near-time visibility into the scope and performance impact of the outage.
What Happened: Microsoft 365 Incident MO1169016
At approximately 2:00 PM EST on October 9, Microsoft 365 Status (@MSFT365Status) posted:
“We’re investigating reports of issues accessing Microsoft 365 services. More details can be found in the Microsoft 365 admin center Service Health Dashboard under MO1169016.”
A follow-up post confirmed that a portion of network infrastructure in North America was misconfigured, resulting in degraded performance for Microsoft Teams users. The service was stabilized after rebalancing affected traffic to healthy infrastructure.
How Collaboration Observability for Teams Confirmed the Impact
Kollective’s Collaboration Observability for Teams immediately detected anomalies across multiple enterprise environments in the Central and Eastern U.S. regions that aligned precisely with the reported outage window.
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Network Performance: A spike in packet loss and round-trip times was observed at several customer office locations, indicating major disruption during the outage window.
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Audio, Video, and VBSS Quality: Metrics for inbound and outbound quality all showed sharp degradation around 11:00 AM PST / 2:00 PM EST, matching the exact time of Microsoft’s identified network issue.
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Stream Quality Notifications: Kollective’s stream quality notifications (PEWMA) for audio, video, and VBSS triggered for multiple customer office locations, enabling IT teams to confirm that the root cause originated externally rather than within their corporate networks.
By correlating these metrics with Microsoft’s official MO1169016 incident timeline, customers could clearly see the outage’s footprint within their organization — without waiting for helpdesk escalation or speculation.
Danny Miller, Sr. Customer Success Manager:
“Using Kollective’s Collaboration Observability for Teams, our customers were able to understand the impact of the Microsoft Teams outage. Reviewing our dashboards, we were able to determine both the percentage of calls and the office locations that were impacted most.”
Rob Hendrix, Technical Director, Americas:
“Our customers were able to proactively contact leadership affected by the outage using the VIP participant group dashboards available in Collaboration Observability for Teams. Although experience was impacted, leaders were informed of the outage and executive support teams were able to prevent additional escalations and unnecessary troubleshooting.”
Turning Global Disruptions into Actionable Insights
With Collaboration Observability for Teams, enterprise IT and network teams can:
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Detect service degradation across meetings, rooms, and remote endpoints
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Attribute root causes to Microsoft service incidents, network configuration, or local issues
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Minimize troubleshooting time by validating whether the source is internal or external
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Present executives with clear, data-driven summaries of business impact
By the time Microsoft rerouted traffic and restored service health, Kollective’s data had already captured the full lifecycle of the outage — from the first signs of packet loss to complete recovery.
Who and Where
Every outage triggers the same war room question: not just“what went wrong?” but “who and where was affected?”
Kollective’s Collaboration Observability for Teams gave enterprises quick answers. IT teams could see exactly which users, locations, and offices experienced disruption, helping them prioritize communication and recovery efforts with precision. This visibility turned what would normally be a company-wide scramble into a coordinated response.
These kinds of incidents aren’t rare. Microsoft 365 outages occur regularly across regions and services, and with Microsoft Teams now the most widely used enterprise application, the likelihood of future disruptions remains high. View Microsoft’s service status.
The impact isn’t just technical — it’s financial. Outages like these often spark high-cost troubleshooting efforts that can exceed hundreds of thousands of dollars per hour as teams work to locate the issue and assess its scope. Kollective’s visibility reduces that burden by removing guesswork and narrowing the problem fast. What might have been a $500K/hour all-hands emergency can be contained to a $50K/hour managed event.
Answering who and where also reframes the problem around people, not just systems. These are employees unable to connect, collaborate, or communicate — and ensuring their experience stays protected is where Kollective delivers the most tangible value.
Why This Matters
As organizations increasingly depend on Microsoft Teams for hybrid collaboration, observability and performance assurance have become mission-critical. Outages like Microsoft 365 Incident MO1169016 are unavoidable — but visibility, validation, and context make all the difference.
Kollective’s Collaboration Observability for Teams gives enterprises the ability to see what Microsoft cannot: how service disruptions manifest across their unique networks, locations, and users.
In short, it transforms uncertainty into understanding — and helps IT teams move from reactive support to proactive assurance.
Learn more
Explore how Kollective’s Collaboration Observability for Teams provides near-time insights across your Microsoft 365 ecosystem.
Visit our Microsoft partnership page or Book a demo today.