Technical Product manager - Observability Solutions

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Kollective Technology, Inc. unlocks the full potential of collaboration and video platforms the enterprise relies on. Top global brands trust Kollective to observe, analyze, and optimize both user experience and network performance on platforms like Microsoft Teams, Cisco Webex, Vimeo, Kaltura, and more.

Location:
This position is based in Bend, Oregon at headquarters office.

Position Overview:
The Technical Product Manager will own the development and execution of our observability integrations with major platforms such as Splunk. This role is responsible for managing strategic technical partnerships, working closely with our field teams and customers, and driving the innovation of our observability solutions. The ideal candidate has a deep understanding of observability platforms, strong technical acumen, and excellent communication skills to bridge the gap between technology and business.

Key Responsibilities:

Product Integration & Innovation:
o Lead the design, development, and implementation of integrations between Kollective’s solutions and major observability platforms (e.g., Splunk, and others as identified).
o Collaborate with engineering, UX, and data teams to ensure seamless integration and optimal performance of observability features.
o Stay current on industry trends and emerging technologies to identify opportunities for product enhancement and innovation.

Strategic Partnership Management:
o Develop and manage strategic technical partnerships with observability platform vendors and third-party technology providers.
o Negotiate and align partnership agreements to ensure mutual benefit and the long-term success of integrations.
o Serve as the primary technical liaison between Kollective Technology and our partners, facilitating effective communication and collaboration.

Customer & Field Engagement:
o Work closely with field teams and customers to gather requirements, feedback, and use cases that inform product enhancements.
o Conduct customer demos, workshops, and training sessions to showcase the value of our observability integrations.
o Act as a trusted advisor to customers, helping them maximize the benefits of Kollective’s observability solutions.

Product Strategy & Roadmap:
o Develop and maintain a detailed product roadmap that aligns with Kollective Technology’s strategic vision and market demands.
o Define and prioritize product features, enhancements, and integration milestones based on customer and market insights.
o Collaborate with cross-functional teams to ensure timely delivery and successful go-to-market execution.

Metrics & Performance Tracking:
o Establish key performance indicators (KPIs) and success metrics for observability integrations and partnership initiatives.
o Monitor product performance and partner effectiveness, leveraging data to drive continuous improvement.

Qualifications:
• Education & Experience:
o Bachelor’s degree in Computer Science, Engineering, Business, or a related field (advanced degree preferred).
o 5+ years of product management experience, ideally with a focus on observability platforms, cloud solutions, or related technologies.

Technical Expertise:
o Strong technical background with an understanding of observability tools (e.g., Splunk, Datadog, Prometheus) and integration methodologies.
o Experience working with APIs, data pipelines, and platform integrations.
o Ability to translate complex technical requirements into clear, actionable product plans.

Strategic & Analytical Skills:
o Proven experience in managing strategic partnerships and driving technical collaborations.
o Excellent analytical skills with the ability to leverage data for decision-making and product optimization.

Communication & Leadership:
o Exceptional communication and presentation skills, capable of engaging with both technical and non-technical stakeholders.
o Demonstrated ability to lead cross-functional teams in a dynamic, fast-paced environment.
o Strong problem-solving skills and a proactive, customer-focused mindset.

Please be prepared to provide 2-3 professional references as part of our application process